PAYMENT, REFUND AND COMMISSION POLICY

1. SERVICE FEES

ShoutOuting charges a commission on transactions made through our Services. These fees cover the cost of facilitating the connection between Advertisers and Shout Outers, as well as maintaining and improving our platform. Specific commission rates and fees are outlined below.

2. COMMISSION RATES

Advertisers: Advertisers are required to pay a commission fee to ShoutOuting for each successful transaction facilitated through our Services. The standard commission rate is 20% of the total transaction amount. This rate may vary based on the type of advertisement, the duration of the campaign, and any promotional discounts that may apply.

3. SHOUT OUTERS NET AMOUNT

Shout Outers will receive payment for their services minus the commission fee retained by ShoutOuting. The net amount paid to Shout Outers will be 80% of the total transaction amount, after the deduction of ShoutOuting's commission fee.

4. PAYMENT TERMS

4.1.            Advertisers

Payments for advertising services are required in advance. Advertisers must provide valid payment information at the time of booking an advertisement. Payments will be processed immediately, and advertisements will be scheduled upon successful payment.

4.2.            Shout Outers

Payments to Shout Outers will be processed once the advertisement has been successfully published and the terms have been met. Payments will be issued on a net 30-day basis from the date the advertisement is confirmed as published. Shout Outers must have a minimum balance of $100 in their account to request a payout.

5. PAYMENT METHODS

5.1. Accepted Payment Methods

We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other payment methods as may be specified on our platform.

5.2. Payment Processing

All payment information is processed securely through our third-party payment processor. We do not store your payment information on our servers.

6. INVOICE AND BILLING

6.1. Invoices

Advertisers will receive an electronic invoice for each transaction, detailing the services provided, the total amount charged, and the commission fees. Invoices are accessible through your account dashboard.

6.2. Billing Cycles

Payments are processed immediately upon booking an advertisement. For Shout Outers, billing cycles for payouts are on a monthly basis, with payments issued within 30 days of the advertisement confirmation.

6. Refunds and Disputes

Refund Policy: Refunds are only issued under specific circumstances as outlined in our Refund Policy. Generally, refunds are not provided for completed transactions unless there is a breach of contract by ShoutOuting or the Shout Outer.

6.2. Eligibility for Refunds

Refunds may be requested under the following conditions:

1. Service Not Delivered : If the service you ordered was not delivered by the publisher within the agreed timeframe.
2. Service Not as Described : If the service delivered significantly deviates from the description provided in the listing.
3. Quality Issues : If the delivered service is of poor quality or does not meet the agreed-upon standards.

6.3. Requesting a Refund

To request a refund, follow these steps:

1. Contact the Publisher: First, attempt to resolve the issue directly with the Publisher.
2. Submit a Dispute: If the issue cannot be resolved, submit a dispute through our platform within 14 days of the service delivery date.
3. Provide Evidence : Provide any necessary evidence supporting your refund request, such as screenshots, communication logs, or other relevant documentation.

6.4. Dispute Resolution Process

Once a dispute is submitted:

1. Mediation : ShoutOuting will mediate the dispute between the Advertiser and the Publisher. We will review the evidence provided by both parties.
2. Decision : Based on the review, ShoutOuting will make a fair and impartial decision regarding the refund. This decision is final and binding.

6.5. Refund Methods

If your refund request is approved, the refund will be processed through the original payment method used. Please note that processing times may vary depending on your payment provider.

6. Non-Refundable Cases

Refunds will not be granted in the following cases:

1. Change of Mind : If you change your mind about the service after it has been delivered as described.
2. Unrelated Issues: Issues unrelated to the service itself, such as personal disagreements or dissatisfaction with platform policies.
3. Outside Dispute Window : Requests made beyond the 28-day dispute window from the delivery date.

7. CHARGEBACKS

Filing a chargeback with your payment provider before attempting to resolve the issue through our platform is against our policies. If you initiate a chargeback, your ShoutOuting account may be suspended or terminated.

8. TAXES

Users are responsible for paying any applicable taxes related to their use of the Services. ShoutOuting will collect and remit taxes as required by law, and users will be informed of any tax amounts included in their payments or payouts. Shout Outers may be required to submit tax documentation and information to comply with applicable tax laws. Failure to provide the required information may result in withholding of payments until compliance is achieved.